• Joshua Clifton

Hospitality leadership and why it's crucial to your future success.

Your team is the backbone of your business success. They can be your greatest asset or your biggest liability. This can be said for any business type, but it has never been truer in the hospitality industry.

So what makes a powerhouse team and how do you create an unbreakable culture to deliver exceptional customer experiences?

Well, it mainly comes down to leadership which is more or less your responsibility. The rest comes down to direction, accountability and commitment.

People instinctively follow people because we all crave connection on some level. The strongest leader in your team will govern the direction of your business on multiple levels. If you fail to be that leader, this role will drop down to the next available individual and this is where things can go south. First, you need to identify who is leading your business and then implement the following.

1) Direction

A business with no direction creates a 'week to week' work mentality which can be incredibly dangerous. Without a direction for your business, it's easy to lose sight of the big picture and become easily deflated when tough times arise. The same goes for your team. If they don't feel like their hard work is leading towards something, it can cause them to become bored and complacent. Do you have a big event coming up? New equipment to make their job easier? Do you share your weekly, monthly and yearly goals? Share your direction, be transparent and encourage your team to speak up and ask where they see the business now and in the future.

2) Accountability

Having goals and direction is important, but there needs to be an element of accountability to keep these in check. Make sure you check in with your team to see how they're progressing towards the goals or if they are having any blockages. Accountability keeps you and your team in check and pushes you all to hit targets far easier than without milestone checks.

3) Commitment

Why do we all work? We all have a life outside of our work. Whether we run the business or not, we are always doing it for something bigger than ourselves. It could be for our family, our friends or simply to leave a legacy to help others in the future. When you connect with your team and support their personal goals it establishes a deeper level of trust. When commitment is given, it is normally reciprocated. Explain to your team that although you expect commitment on a work level, you are committed to helping them live their lives outside of work wherever possible.

Leaders inspire and create more leaders. The larger your business grows, the more this comes into play as certain staff take on more responsibilities. The more powerful the new leadership, the more it rattles the business cage and dynamics. This at times can push certain people out but attract higher performing and more committed individuals. If your leadership is ethical, structured, knowledgeable and goal orientated, it will only ever support the growth of your team and the business.

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